privacy policy

PRIVACY POLICY

United Freight Service, LLC
Last Updated: August 18, 2026

This Privacy Policy describes United Freight Service’s policies and procedures on the collection, use and disclosure of your information when you use our service, and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

United Freight Service is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

SMS / TEXT MESSAGING PROGRAM

United Freight Service operates an SMS text messaging program used to communicate with drivers, customers, carrier partners, and applicants regarding loads, dispatch, scheduling, appointments, account service, recruiting, and related operational updates.

Consent and Opt-In
You are enrolled in our text messaging program only if you affirmatively opt in by checking the SMS consent box on a form at ufservice.com, on our driver application, or on a customer or carrier setup packet, or by texting START to our messaging number (804) 220-9943. The consent box is never pre-checked and is never required in order to submit a form. Consent to receive text messages is not a condition of employment, of doing business with us, or of any purchase or service, and applies only to the program you enrolled in. Providing your phone number for a quote, an application, a rate confirmation, or a setup packet does not by itself enroll you in text messaging. Full program terms are in our SMS Terms and Conditions.

No Sharing of Mobile Numbers or Consent Data
Mobile phone numbers and SMS/text messaging consent information are not shared, sold, rented, or otherwise provided to any third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described elsewhere in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile numbers may be shared only with the licensed messaging service providers we use to deliver messages on our behalf, solely for the purpose of transmitting those messages, and never for their own marketing use.

What We Collect for the Messaging Program
For our text messaging program specifically, we collect your name, mobile phone number, the record of your opt-in consent (including the date, time, and method of consent), and the content and delivery status of messages exchanged with us. This information is used only to deliver the messages you have consented to receive, to respond to your inquiries, to maintain records of consent as required by law and by carrier rules, and to improve the reliability of our messaging.

Message Frequency
Message frequency varies.

Message and Data Rates
Message and data rates may apply.

Opt-Out
You may cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send you a confirmation message and you will no longer receive text messages from us. If you would like to rejoin, sign up as you did originally and we will resume sending messages to you.

Help
For help at any time, reply HELP to any message, or contact us at (833) 203-6106 or info@ufservice.com.

Carrier Liability
Carriers are not liable for delayed or undelivered messages.

INFORMATION COLLECTION

We collect only the information necessary to provide and improve our services. This may include your name, email address, mobile and landline phone numbers, company name, and the record of your communication preferences and consent. We do not sell, rent, or share this information with any third parties.

HOW WE USE YOUR INFORMATION

The information collected is used solely for communicating with you as the intended party. We do not share your information with external parties for marketing or any other purposes. Additionally, no mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use personal data for the following purposes:

• To provide and maintain our service, including to monitor the usage of our service.
• To manage your Account: to manage your registration as a user of the Service. The personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
• To contact You: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications, regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers and general information by email only, never by text message, about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
• To manage your requests: to attend and manage your requests to us.

All messages you send through the Service, whether to us or other users, are stored on our servers. United Freight Service employs servers and services owned by third parties to retain these messages. These providers act solely as our service providers and are not permitted to use your information for their own marketing purposes.

DISCLOSURE OF YOUR INFORMATION

United Freight Service does not share any client data with third parties for marketing, promotional purposes, or any other purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent. We may disclose your personal information under the following limited circumstances:

• We have obtained your consent.
• We need to enforce our Terms of Service.
• We share information with service providers that have signed non-disclosure agreements with us, only to provide you with a specific service. This never includes mobile phone numbers or SMS opt-in and consent data, which are not shared with any third party or affiliate for any marketing or promotional purpose.
• We may provide such information to a company controlled by or under common control with United Freight Service for any purpose allowed by this Policy.
• We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
• When we believe it is necessary to disclose personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to anyone’s physical safety, violations of United Freight Service’s Terms of Service, or as otherwise required by law.
• We transfer personal information about you if United Freight Service or its assets are acquired by or merged with another company.

In every circumstance listed above, mobile phone numbers and SMS opt-in consent data are excluded. Mobile information and text messaging consent are never shared, sold, or provided to third parties or affiliates for marketing or promotional purposes under any circumstance.

We may share aggregated, non-identifiable information with others without further notice to you, such as the total number of people who used the Service in a specific month or the total number of messages sent during a particular period.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with this Policy, regardless of where it is processed.

DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will also retain and use your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Records of SMS opt-in and opt-out are retained for as long as required by applicable law and carrier regulations.

COOKIES AND TRACKING TECHNOLOGIES

Our Service may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about your activity on the Service. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the page or Service.

YOUR CHOICES

You have the right to access, correct, or delete your information. You may opt out of text messages at any time by replying STOP. If you have any concerns or questions about your data, please contact us at (833) 203-6106 or info@ufservice.com.

POLICY CHANGES

We may update our Privacy Policy from time to time. Any changes will be communicated to you, and your continued use of our services implies your acceptance of the updated policy. By using our services, you agree to the terms outlined in this Privacy Policy.

United Freight Service, LLC
3830 Corporate Road, Petersburg, VA 23805
Phone: (833) 203-6106 | Email: info@ufservice.com